Cookie Policy

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide information to site owners, and improve the user experience. Cookies can be 'persistent' (remaining on your device until they expire or are deleted) or 'session' cookies (deleted when you close your browser). Cookies can be set by the website you are visiting ('first-party cookies') or by third parties whose services are used on the website ('third-party cookies').

Mowly uses cookies and similar technologies (such as local storage and session storage) to operate and improve our platform. We use cookies to authenticate your sessions, remember your preferences, understand how you use our services, and ensure the security of your account. We are committed to transparency about our use of these technologies and to providing you with meaningful choices about their use.

We categorize the cookies used on our platform into the following types:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled without breaking core functionality
• Functional cookies: Enable enhanced features and personalization, such as remembering your language preference or interface settings
• Analytics cookies: Help us understand how users interact with our platform so we can improve the experience. Data is aggregated and anonymized
• Marketing cookies: Used only with your explicit consent to deliver relevant content and measure campaign effectiveness

These cookies are essential for the operation of our platform and cannot be disabled. They include:

• Authentication cookies: Used to identify you when you log in and maintain your session securely throughout your visit
• Security cookies: Help detect and prevent fraudulent activity, unauthorized access attempts, and other security threats
• Load balancing cookies: Distribute traffic across our servers to ensure optimal performance and availability
• Cookie consent cookies: Store your cookie preferences so we respect your choices across sessions
• CSRF tokens: Protect against cross-site request forgery attacks to keep your data safe

These cookies enable enhanced functionality and personalization:

• Language preference: Remembers your selected language so the platform displays in your preferred language on return visits
• Interface settings: Stores your preferred theme, layout options, and display preferences
• Recent searches: Saves your recent search queries for quick access (stored locally on your device)
• Feature preferences: Remembers your preferred settings for tools such as the document translation mode or search filters

We use privacy-respecting analytics to understand how our platform is used:

• We use self-hosted analytics solutions that do not transfer data to third parties in an identifiable manner
• Analytics data is aggregated and anonymized — we cannot identify individual users from this data
• Metrics collected include: page views, feature usage frequency, session duration, error rates, and system performance indicators
• Analytics cookies can be disabled without affecting the functionality of the platform

Marketing cookies are only set with your explicit, informed consent:

• We may use marketing cookies to present relevant content about Mowly's services and features
• These cookies help us measure the effectiveness of our communications and improve our messaging
• You can withdraw consent for marketing cookies at any time through the cookie settings panel or your account preferences

Some third-party services we use may set their own cookies:

• Stripe (payment processor): Sets cookies necessary for secure payment processing. Subject to Stripe's privacy policy
• Microsoft (Office Add-ins): When using our Add-ins, Microsoft may set cookies related to the Office environment. Subject to Microsoft's privacy policy
• Supabase (authentication): Our infrastructure provider may set minimal cookies related to authentication and session management
• We carefully select third-party providers that are committed to privacy and GDPR compliance
• We do not use social media tracking pixels or advertising network cookies

You have several options for managing cookies:

• Cookie settings panel: Use our cookie consent banner or settings panel to enable or disable optional cookie categories at any time
• Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking all cookies may affect the functionality of the platform
• Opt-out links: Where applicable, we provide direct opt-out links for specific third-party services
• Please note that disabling strictly necessary cookies will prevent you from using the platform, as they are required for authentication and security

Different cookies have different retention periods. Session cookies are deleted when you close your browser. Authentication cookies expire after 7 days of inactivity. Preference cookies are retained for up to 12 months. Analytics cookies are retained for a maximum of 26 months. Marketing cookies (when consent is given) are retained for up to 12 months. You can delete cookies at any time through your browser settings.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. We will notify you of material changes by updating the date at the top of this policy and, where appropriate, providing additional notice via the platform.

If you have questions about our use of cookies or this Cookie Policy, please contact us at privacy@mowly.ai or through our support page at www.mowly.ai/app.